Australian Care Compliance Hub

The SCHADS Award (Social, Community, Home Care and Disability Services Industry Award 2010) strictly regulates rostering for disability and community care workers. Core obligations include:

• Minimum 2-Hour Engagement: All casual and part-time shifts must be engaged for at least 2 consecutive hours.
• Broken Shift Allowance (Clause 25.6): Split shifts must be completed within a 12-hour spread and paid the statutory broken shift allowance; hours beyond 12 are paid at double time.
• 10-Hour Rest Break: Mandatory 10 consecutive hours of rest between consecutive rostered shifts.
• Weekend & Public Holiday Penalties: Saturday 150%, Sunday 200%, Public Holiday 250%.

Registered NDIS providers must ensure that all workers employed in risk-assessed roles hold a valid clearance from the national NDIS Worker Screening Database (NWSC). Cleared workers are continuously monitored across all Australian states and territories. Providers must also verify state Working with Children Checks (WWCC / Blue Card) when supporting pediatric participants.

SIRS requires registered aged care and NDIS providers to identify, record, and report serious incidents affecting consumers. Providers must notify Priority 1 incidents (such as unreasonable force, unlawful sexual contact, or serious injury) to the Commission within 24 hours of becoming aware of the incident, while maintaining a comprehensive internal incident register.

Residential aged care providers must maintain an average of 215 direct care minutes per resident per day (including 44 minutes from a Registered Nurse). Under the upcoming Support at Home transition, in-home aged care providers must demonstrate visit delivery evidence and adhere to standardized price caps.