🎉 Free 14-day trial — No credit card required.   Start your free trial →
Compliance • Regulated by Local Authorities / Homecare Association

Electronic Call Monitoring (ECM)

Definition: The digital verification process used by UK domiciliary care providers to record care workers' arrival and departure times at service users' homes.

Regulatory Impact & Compliance Overview

Required by most local authority social services commissioning contracts, ECM records verify that scheduled home care visits were delivered within agreed timeframes, providing electronic proof for council invoice reconciliation and safeguarding against missed visits.

Governing Authority

Enforced by Local Authorities / Homecare Association in United Kingdom. Compliance with these standards is legally required for all licensed and participating care providers.

Automated Compliance

How AsanWork Enforces Electronic Call Monitoring (ECM)

AsanWork builds compliance directly into daily scheduling workflows. Hard compliance stops prevent un-vetted, un-screened, or non-credentialed staff from receiving shift allocations, ensuring 100% audit readiness.

Start 14-Day Free Trial → Back to United Kingdom Glossary

Related United Kingdom Healthcare Terms

Payroll 12.07% Holiday Pay Accrual (Irregular Hours) The statutory method reintroduced for calculating annual leave entitlement for irregular-hours workers and part-year workers in the UK. Vetting AccessNI Check (Northern Ireland) The criminal history disclosure service for individuals seeking employment in health and social care services in Northern Ireland. Compliance CQC Quality Statements (34 Statements) Quality statements are the commitments that health and social care providers must live up to under the CQC Single Assessment Framework. Regulation CQC Regulation 12: Safe Care and Treatment Regulation 12 mandates that care and treatment must be provided in a safe way for service users.